Midlun is a business processes outsourcing (BPO) company specializing in customer relations. We handle with pride our customers most valuable assets - their customers. Our BPO solutions are simple and effective.

Customer care/customer acquisition

Our call center handles welcoming calls, telesales, client retention programs, lead generation, list qualifications and other customer relation processes. We have dedicated, well trained staff using modern technology for maximizing quality and efficiency. Midlun is the leading provider of customer care/customer acquisition services in Iceland.

Reception outsourcing/inbound call center

Our inbound call center handles reception services, order taking and other inbound contact services for a number of clients. The service is supported by a strong IT platform and excellent staff ensuring seamless provision of service.  Midlun is the leading provider of reception services in Iceland.

Research - market research

Midlun provides market research based on telephone interviews and/or Internet panel. Our monthly omnibus is based on a nationally representative panel of 7000 individuals. We have 24 CATI stations, competence and technology for different kind of quantitative and qualitative research. Midlun is a member of Nordic Research Alliance - a group of Nordic research companies providing cross-border cooperative research services.